![]() ![]() Hope he is ok, but why Ashley has him as a single point of failure in customer service is NUTS! Joe hasn't responded to calls or texts since July 29. After wasting so much time and money, I told Joe that wasn't an option and they either needed to bring a new loveseat or make it right through some sort of refund. Instead of coming to bring me a new loveseat or repairing the one I had, Joe said they would only be willing to exchange if I brought it back. Finally on Wednesday, they confirmed that they should have never sent my out the door with the loveseat as the damage was too bad to fix at my home. After Joe or repair people never reached out, reached back to Joe on Monday. I called Joe and he assured me that an emergency repair would be out to resolved the issue within 24 hours. After opening the packaging up, and starting to put the legs on, I found that 4 of the receiving holes for the leg bolts were damaged bad enough that bolts could not be threaded. Why Ashley has Joe using his personal mobile to provide customer service is beyond me, but finally he finished his job and after nearly 3 hours of frustrations, I finally picked up the loveseat and made an hour drive home. After waiting at the pick-up location for approximately 1 hour, I finally got Joe on the line who had left his phone in the office to charge. Finally, after calling the store and customer service multiple times, I decided to drive to the pick-up location at about 11am to take a chance that it was ready, as their "computer system was down and they couldn't confirm unless I went in person or tried another day." After driving there, and still not hearing from Joe at all that day, I found that he never properly handled the sale, and they were unable to provide the loveseat until the O'Fallon store corrected it. I called him several times with no answer. ![]() We agreed on 9:15, as his shift started at 9:00. ![]() First, he told me to call him (because he couldn't be bothered to call me) before I go pick-up my loveseat to confirm the loveseat would be ready on the day he gave me. My service rep (Joe from O'Fallon, MO) made promises and failed on them multiple times in my most recent experience with Ashley Homestore. ![]()
0 Comments
Leave a Reply. |
Details
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |